Herbein + Company, Inc. Earns 2019 Best of Accounting Award for Client Services Excellence
Clients of winning firms are near twice as likely to be completely satisfied
March 27, 2019: Reading, PA – Herbein + Company, Inc. announced that they have won ClearlyRated’s Best of Accounting™ Award for providing superior service. Best of Accounting Award winners have proven themselves as industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2019 Best of Accounting winners are 1.9x more likely to be entirely satisfied than those who work with non-winning firms. Over 92% of respondents cite Herbein as always delivering high quality, error-free work.
- Herbein received satisfaction scores of 9 or 10 out of 10 from 81.9% of their clients, significantly higher than the industry’s average of 45% in 2019
- Herbein received a Net Promoter® Score of 77.8%, more than 3 times the industry’s average of 24% in 2019
- Herbein received ratings from over 600 of their clients, giving a comprehensive view into the high quality service this firm provides across the company. Over 300 clients provided testimonials.
“The client experience is one of the most powerful ways that accounting firms can set themselves apart from the competition,” said ClearlyRated’s CEO Eric Gregg. “2019 Best of Accounting winners have demonstrated their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings and testimonials on ClearlyRated.com!”
Jack Kolmansberger, Chief Marketing Officer of Herbein states: “This is the third consecutive year in which we’ve received this award. Beyond the recognition, this gives our clients a great opportunity to share thoughts on what we are doing well and what we can be doing better. As a result of this feedback, we have increased our live education programs, enhanced our online communication, and continued our efforts to go beyond compliance and deeper our relationships with our clients.”
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com - an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.
Herbein + Company, Inc. is a leading regional certified public accounting firm serving clients throughout the United States. We provide tax, assurance, and advisory services that help our clients succeed with confidence. Offices in PA include Pittsburgh, Allison Park, Greensburg, Reading, Pottstown, Allentown, Spring House as well as Marlton, NJ.
Rooted in satisfaction research for professional service firms, ClearlyRated (formerly known as Inavero) utilizes a Net Promoter Score survey program to help accounting firms measure the client experience, build online reputation, and differentiate on service quality. Learn more at ClearlyRated.com/Solutions