Client Satisfaction is a two-way and transparent Conversation…
Herbein utilizes a Net Promoter platform which enables us to benchmark against the accounting industry as well as companies in other industries. Our survey results earned us the Best of Accounting - Client Satisfaction awards for 2017, 2018 and 2019. Herbein’s COO Michael J. Rowley, CPA/ABV, CVA, CFF states, “It is an honor to serve our clients, and we value each relationship. To receive such high marks and personal comments on how much our work is appreciated is both rewarding and humbling. Our team is fortunate to work with such great clients.”
Check out our results and over 200 client testimonials on the 2019 Best of Accounting page.
About the Net Promoter Metric