Client Loyalty

Herbein Earns Best of Accounting - Client Satisfaction

Client Satisfaction is a two-way and transparent Conversation… 

Herbein utilizes a Net Promoter platform which enables us to benchmark against the accounting industry as well as companies in other industries.  Our survey results earned us the Best of Accounting - Client Satisfaction awards for 2017, 2018, 2019, and 2020. “Our firm creates impact for our people, our clients, and our communities – and we are proud to be recognized by our dedication to client success,” Herbein + Company, Inc. Managing Partner David W. Stonesifer, CPA, said. “We’re committed to exceptional quality standards and making the future happen for our valued clients – and believe this award reflects their trust in our ability to deliver.”

Results

  • Herbein earned  a 4.9 out of 5 stars
  • Herbein's net promoter score is 87.2% which compares favorably to the accounting industry's average of 45.0%

Check out our results and over 200 client testimonials on the 2020 Best of Accounting page. 

best-of-accounting-2020-client-rgb

About the Net Promoter Metric

  • A Net Promoter Score is a simple satisfaction metric that is based on the single 11 point scale survey question "how likely are you to recommend XYZ Company to a friend or colleague?" Survey respondents are broken into 3 categories, depending on the score they give:
  • Promoters - respondents who answer a 9 or 10 to the recommend question represent a firm's strongest allies and are most likely to promote the firm to others.
  • Passives - respondents who answer a 7 or 8 to the recommend question are likely satisfied with the firm, but not out actively promoting it to others.
  • Detractors - respondents who answer with a 6 or lower are likely to be un-satisfied and may even be looking to switch to a new firm.
  • The Net Promoter Score is calculated by taking the % of promoters minus the % of detractors. The Net Promoter Score was developed by Bain consultant and author Frederick Reicheld. More information on Net Promoter Score can be found at www.netpromoter.com.