Why the Diamond Award for Service Excellence Matters
ClearlyRated's Best of Accounting® Award winners are industry leaders in service quality - based entirely on ratings provided by their clients. Clients of Best of Accounting winners are 60% more likely to be satisfied than those who work with non-winning firms.
Herbein has won the Best of Accounting Diamond Award for providing superior service to clients for at least five consecutive years. This is the sixth consecutive year that Herbein has earned this honor.
Just 21% of the 2022 Best of Accounting winners earned the Diamond Award distinction.
How do we do it?
We know client satisfaction is a two-way and transparent conversation. To ensure we stay current with client perception of our service, we use the Net Promoter Score®, or NPS®, platform to benchmark Herbein against the accounting industry and companies in other industries.
A score of 80% or higher is considered world-class.
In 2021, Herbein received satisfaction scores of 9 or 10 out of 10 from 89.7% of our clients, significantly higher than the industry average of 53% in 2021, and a Net Promoter Score® of 86.7, more than 2.3 times the industry average of 38% in 2021.
Herbein l Mosteller HR Solutions, a Herbein subsidiary, received a Net Promoter Score® of 93.3% in the client satisfaction survey feedback collected by ClearlyRated on its behalf.
Check out our results - and over hundreds of client testimonials on the 2022 Best of Accounting page.