Client Satisfaction is a two-way and transparent Conversation…
Herbein utilizes a Net Promoter platform which enables us to benchmark against the accounting industry as well as companies in other industries. Our survey results earned us the Best of Accounting - Client Satisfaction awards for 2017, 2018, 2019, and 2020. “Our firm creates impact for our people, our clients, and our communities – and we are proud to be recognized by our dedication to client success,” Herbein + Company, Inc. Managing Partner David W. Stonesifer, CPA, said. “We’re committed to exceptional quality standards and making the future happen for our valued clients – and believe this award reflects their trust in our ability to deliver.”
Check out our results and over 200 client testimonials on the 2020 Best of Accounting page.
About the Net Promoter Metric