Why the Diamond Award for Service Excellence Matters
ClearlyRated's Best of Accounting® Award winners are industry leaders in service quality - based entirely on ratings provided by their clients. Clients of Best of Accounting winners are 60% more likely to be satisfied than those who work with non-winning firms.
Herbein has won the Best of Accounting Diamond Award for providing superior service to clients for at least five consecutive years. This is the ninth consecutive year that Herbein has earned this honor.
Fewer than 1% of Accounting firms earned the Diamond Award distinction out of the 2025 Best of Accounting winners.
How do we do it?
We know client satisfaction is a two-way and transparent conversation. To ensure we stay current with client perception of our service, we use the Net Promoter Score®, or NPS®, platform to benchmark Herbein against the accounting industry and companies in other industries.
A score of 70% or higher is considered world-class.
In 2024, Herbein received satisfaction scores of 9 or 10 out of 10 from 82.3% of our clients, significantly higher than the industry average of 48% in 2024, and a Net Promoter Score® of 76.2, more than two times the industry average of 38% in 2024.
Check out our results - and over hundreds of client testimonials on the 2025 Best of Accounting page.