Communication Updated: June 1 2020
To our clients and friends:
In the past few months, the global community has responded to the COVID-19 pandemic with an inspiring display of unity. As we navigate through uncharted waters together, our shared commitment to flattening the curve has yielded positive results.
Now, Pennsylvania and New Jersey – states where Herbein has physical locations – are beginning to reopen to business. We are pleased to announce that Herbein has responsibly re-opened our offices in these states.
The health and safety of our people, our clients, and our communities is our number one priority during this process – and we are accelerating many forward-looking initiatives in our offices that address our new business landscape. You will find the same level of dedication in our team, but things will look and feel a little different for our people and our clients.
Going forward, we want to preserve the very best of how we have provided exceptional client service and protected our team. Face masks / coverings are required for all team members outside private offices at all times. In addition to posted health information related to COVID-19 for all team members, all offices have plentiful supplies of wipes, sanitizers, and masks. In every office, we are conducting enhanced deep cleanings that place special emphasis on all high-touch surfaces and heavily trafficked areas. Our goal is to exceed the standards outlined by the Centers for Disease Control and Prevention (CDC) and state health authorities for a safe and healthy workplace centered on cleaning and sanitizing protocols.
For the foreseeable future, our locations are closed to outside visitors, including our clients. This means we have implemented curbside service for information drop offs and pickups, and our professionals will be more than available to assist with these exchanges. Additionally, please be assured that our clients can expect our traditional standard of client service and support online, over the phone, and through all digital platforms to help with any questions. We are grateful for the patience and understanding our clients have shown our team.
Finally, I would like to stress one important point: All Herbein team members have the absolute privilege to elect to work at home if they choose to do so. We are confident that we have the right business model in place to ensure seamless service delivery. And like many firms, Herbein is balancing the need to serve while taking proactive measures that support our team’s comfort and protect their health and safety.
As always, our team members are dedicated to providing exceptional service – and I would like to take a moment to thank them for their work efforts. During this unprecedented challenge, they have also come together to make a difference for our communities with our Herbein Helpers campaign for COVID-19 relief. Now, and in the weeks and months ahead, we are committed to working our way through to help create impact for our people and our clients.
We thank you for your support and value the trust you place in us. Please do not hesitate to contact me if you have any questions about our office reopening plan or our firm in general.
Stay well and stay safe,
Communication Updated: April 1, 2020
In a few short months, our world has changed forever. None of us could have imagined when 2020 began that a pandemic would so radically impact our families and friends, and our clients and our businesses. As we have seen, this unprecedented time is shining a light on the best of the human spirit. Everyone is pulling together – and it starts with our first responders and health-care workers on the front lines helping us through the COVID-19 global health crisis. I would also like to thank you for your tremendous support and thank the entire Herbein team for their hard work.
While we navigate our present, we look to the future. Herbein is ready to help you navigate the Coronavirus Aid, Relief and Economic Security (CARES) Act – the $2.2 trillion stimulus package signed into law March 27. You can count on advice and guidance from our COVID-19 Relief Team and from all our professionals to leverage its many benefits.
Our firm is partnering with Customers Bank on Friday, Apr. 3 to present a webinar to discuss the CARES Act and Small Business Administration coronavirus (COVID-19) disaster relief lending. This is just the first of a series of upcoming webinars and communications about the opportunities available through government programs and legislation. We encourage you to access our regularly updated Coronavirus Resource Center (CRC), which provides you with our most up to date insights and analysis. If you would like to subscribe to receive our COVID-19 related blogs, please click here.
Senator John McCain once said, “Courage is not the absence of fear, but the courage to act despite our fears.” These months have been really tough, and they have tested our resilience like few other events in our history. In these uncertain times, Herbein is here for you, and we appreciate the trust you place in us.
With the kindness, patience, and understanding of our people, our clients, and our communities, we will come back strong. I wish you and your loved ones continued good health and safety.
Communication Updated: March 20, 2020
To our clients and friends,
The health and safety of our people, our clients, and our communities is Herbein + Company, Inc.’s top priority.
Since the COVID-19 situation began, Herbein has closely followed the recommendations of the Centers for Disease Control and Prevention and state health officials. As the pandemic continues to evolve, we have closed all firm offices until further notice effective Thursday, Mar. 19, 2020.
Our entire team will now be working remotely. We appreciate your support as we navigate this new way of doing business, which we prepared for in recent weeks. For the foreseeable future, our preference is that you use the Herbein client portal to provide information, though the US Postal Service is also an option. We also suggest the free Genius Scan app, which digitizes and scans documents right from your phone, wherever you are, to send information.
We would like to remind you that the federal tax filing deadline has now been extended to July 15, 2020. Our tax professionals will continue to communicate information to you as the tax landscape changes.
We will continue to monitor government communications relative to relief programs that have – and may become – available. In the weeks ahead, Herbein professionals can and will assist you in every way possible to take advantage of opportunities to ease the financial burden of this health crisis.
I would like to assure you that all Herbein team members are equipped with, and well trained on, the technology needed to work from home. Our team is ready and available to assist you during this very challenging time and beyond – and I encourage you to stay up to date on our news by reading our email updates and visiting our Coronavirus Resource Center.
Our thoughts are with the people most immediately affected by the coronavirus. We thank those working around the clock to care for them for their tireless service.
We all know these are unprecedented times. Everyone at Herbein is inspired by the determination we all feel to rise to and meet this challenge. Working together with patience, kindness, and understanding, we will.
Communication Updated: March 18, 2020
- Effective immediately, Herbein offices will not be available for in-office visits from clients, including clients dropping off or picking up tax return documents. Only Herbein team members will be allowed to physically enter our office locations. In addition, Herbein is prepared to continue operation should the need arise that we are forced to close under state mandates. Our team remains fully equipped to continue to serve you remotely.
- All clients are asked to send in their tax information electronically, to utilize our e sign capabilities, and to use our secure portal if you are not already doing so. If you have questions about these technologies, please call your Herbein professional so we can get you set up as soon as possible.
- With a limited staff in the office, priority will be given to returns that can be done remotely, which means returns that are not reliant on paper (either in relation to the client input documents or the final filing documents.)
Communication Updated: March 12, 2020
Dear clients and friends:In the coming weeks and months, the novel coronavirus (COVID-19) will continue to adversely impact businesses. With that in mind, I would like to inform you about Herbein’s response to this unprecedented public health crisis.
As always, our number one priority is the health and safety of our people and our families, our clients, and our communities. We’re closely monitoring the evolving situation and relying on information from health care experts with respect to smart hygiene actions, and travel and meeting guidance.
And while we focus on our collective safety, we are committed to maintaining our quality of client service during this uncertain time. As the global COVID-19 outbreak causes major disruption and stress across global markets, economies and businesses, you can count on us to maintain the level of service you expect and deserve.
Herbein has identified a team with overall responsibility for COVID-19 response planning. The team includes professionals with expertise in all aspects of crisis management and business continuity who are directing our firm’s ability to sustain disruptions to normal operations and minimize impact on our team members, clients, and service providers.
We will utilize a strong remote work infrastructure, if necessary, to maintain business operations. This infrastructure includes technical solutions for all team members to communicate and collaborate with one another that will enable smooth reintegration into our offices.
While these are unprecedented times, Herbein is committed to helping you succeed with confidence. We are all taking the necessary actions to address this challenge, and taking necessary precautions to protect ourselves, and the places where we live and work. We will continue to provide insights to keep you and your business informed with COVID-19 updates on our website.
I hope that you and your loved ones are healthy and want you to know Herbein is here for you.
In good health,
David W. Stonesifer
Managing Partner – Herbein + Company, Inc.