Client Satisfaction is a two-way and transparent Conversation… Herbein conducted extensive
Client Loyalty Surveys in 2011 and 2013 in which we asked clients for honest feedback and recommendations. Our surveys have several very important attributes: 1) We have shared a summary with all clients and anyone who asked to see the results. 2) We provided a summary of our plan to address any areas of concern.
Herbein utilized a Net Promoter platform which enables us to benchmark against the accounting industry as well as companies in other industries. Our survey results earned us the Best of Accounting - Client Satisfaction award for 2017. Herbein’s COO Michael J. Rowley, CPA/ABV, CVA, CFF states, “It is an honor to serve our clients, and we value each relationship. To receive such high marks and personal comments on how much our work is appreciated is both rewarding and humbling. Our team is fortunate to work with such great clients.”
Check out our results and over 375 client testimonials on the 2017 Best of Accounting page.
About the Net Promoter Metric